REACH OUT ANYTIME.
We're here for you.
Whether you have a question about your order, need help choosing a product, or just want to connect - BDOLL BEAUTY ™ is always within reach. Our team is committed to providing thoughtful support and a seamless experience from checkout to delivery.
FAQ
Where do you ship from?
All orders are packed and shipped from Rochester, NY.
How long does it take to process and ship my order?
Orders are typically processed within 1–3 business days. Once processed, you’ll receive a shipping confirmation with tracking details.
Do you accept returns or exchanges?
Due to the nature of our products, all sales are final. We do not accept returns or exchanges. If your order arrives damaged or incorrect, please email us at contact@shopbdoll.com within 7 days of delivery, and we’ll help make it right.
Can I change or cancel my order?
We process orders quickly to get them to you as soon as possible. If you need to change or cancel your order, please contact us at contact@shopbdoll.com immediately, and we’ll do our best to assist you.
Do you ship internationally?
At this time, we only ship within the United States.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number so you can follow its journey to your doorstep.
Who can I contact for other questions?
We’re here to help! For any additional questions, reach out to us at shopbdoll.com and we’ll get back to you as soon as possible.